Streamline Work, Accelerate Results
Operational excellence for modern software companies.
Our Approach
Collaborative
We work as an extension of your team—clarifying goals, pressure-testing assumptions, and aligning on outcomes you can measure weekly.
Iterative
Small loops, fast feedback. We ship playbooks and fixes in weeks, not quarters—so progress is visible and compounding.
Outcome Focused
Every change ties to fewer escalations, shorter cycle times, or lower % on KPIs. If it doesn’t move a metric, we don’t keep it.
-
![]()
Low-Lift Engagement
10–15 hrs/week alongside your team; measurable progress in weeks.
-
![]()
Light, Human-Guided Automation
AI assists that lower rework—no customer data leaves your stack.
-
![]()
20+ Years in Operations Leadership
Enterprise software & healthcare IT; hands-on with complex environments.
Mid-Market SaaS (Support Ops)
Aged backlog reduced 31% → 12% in 6 weeks; escalations down 42%; CSAT up +9 pts.
Case Studies
Fintech (Onboarding Ops)
Cycle time cut from 9.8 days to 5.6 days by clarifying handoffs and adding a “Definition of Ready” gate.
Data Platform (Known-Issue Assist)
Time to resolution improved 22% after adding a privacy-safe known-issue search with human override
What Clients are Saying
"Jody took us from firefighting to flow. Escalations dropped in weeks, and our leadership meetings finally talk about outcomes, not excuses"
VP, Customer Support, B2B SaaS
"The 60-day reset paid for itself fast—cycle time down, rework down, and a weekly page everyone actually reads."
COO, Fintech
Get in Touch!
Schedule a free 1:1 introductory session with me to discuss your needs and potential woscope.
